Policies

Shipping

Shipping is through United States Postal Service (USPS) and all tracking numbers are provided within 3-4 business days after processing which is 24-48 business hours after placing your order. It then will take 1-3 business days after the carrier receives your package.

Once the Shipping carrier has the package, we no longer have any control over the package moving forward. Please feel free to contact us for any inquires.

 

Refund

Due to COVID 19 we will not be completing any exchanges.

Exchanges 

We have a 10-day exchange policy, which means you have 10 days after receiving your item to request a exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with its original packaging. You’ll also need the proof of purchase.

 If the product has not met your expectations, you can exchange for any product of equal or lesser value. Please contact our Lustrous Team for any inquiries (352) 448-8731. 

We will notify you once we’ve received and inspected your item for exchanges, and let you know if the exchange was accepted or not. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at lustrouslengthsllc@gmail.com or (352) 448-8731.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.